📦 Denson Commercial Food Equipment – Return Policy

Last updated: 2025.12.02

At Denson Commercial Food Equipment (Denson CFE), we stand behind the quality of the commercial equipment and supplies we provide. Because our products are designed for professional foodservice use, returns require specific conditions to ensure equipment remains sanitary, safe, and resellable.

We aim to make returns as clear and fair as possible.
Please review our policy carefully before purchasing.

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1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The request must be made within 7 days of delivery.

• Products must be unused, uninstalled, and in original packaging (including crate, accessories, manuals, and protective materials).

• The item must be in 100% resellable condition.

Items that cannot be returned:

• Custom-built or made-to-order equipment

• Gas or electric equipment that has been installed or connected

• Consumables (cleaning products, chemicals, paper goods, filters, etc.)

• Special-order products not regularly stocked

• Clearance, Scratch & Dent, or Final Sale items

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2. Restocking Fees (Industry Standard)

Commercial equipment suppliers (Atosa, Rational, True, Omcan, EFI, etc.) all charge restocking fees. Denson CFE matches this industry standard.

Restocking fees apply to all eligible returns:

If original packaging is missing or damaged, restocking fee may increase or return may be denied.

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3. Shipping, Freight & Return Costs

All return shipping costs are the responsibility of the customer, including:

• Return freight

• Insurance

• Crating or re-crating fees (if applicable)

• Liftgate surcharges (if applicable)

Original shipping costs are non-refundable, including “free shipping” orders where the actual freight cost was included in the price.

If you need Denson CFE to arrange a return freight pickup, please contact us. Freight quotes vary depending on weight, dimensions, and location.

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4. Receiving & Inspection Process

Once the returned product arrives at our warehouse:

1. Our team will inspect the equipment within 3–5 business days

2. We verify that the item is unused, uninstalled, clean, and in original packaging

3. If approved, we process the refund minus restocking fees & freight

If the item arrives damaged, used, installed, or missing components, the refund may be reduced or denied.

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5. Damaged Shipments

If an item arrives damaged in transit, the damage must be:

• Reported within 24 hours, and

• Noted on the delivery receipt with the carrier

Damage not reported at the time of delivery may not be eligible for replacement or claim.

Take photos of:

• Exterior box/crate

• Interior packaging

• The damaged area

• The carrier’s truck/label

Send to admin@densoncfe.com.

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6. Warranty Issues

Warranty claims are handled by the manufacturer, not Denson CFE.

If your equipment is not working properly, we will help connect you to the nearest authorized service technician.

Warranty does not cover:

• Improper installation

• Incorrect electrical/gas connections

• Physical damage

• Customer misuse

• Lack of maintenance or cleaning

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7. How to Request a Return

To start a return, email:

📧 admin@densoncfe.com
Include:

• Order number

• Item you wish to return

• Reason for the return

• Photos of the item and packaging

You may also request a return through your Shopify account under Order History.

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8. Refunds

Once approved, refunds are issued to the original payment method only.

Refunds typically take 3–10 business days to appear, depending on your bank or provider.

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9. Final Notes

Commercial food equipment returns are different from consumer retail. Suppliers, manufacturers, and freight companies all charge handling, inspection, and repackaging fees that must be recovered.

To avoid unnecessary returns:

• Please call us for sizing, compatibility, gas/electrical questions, or spec verification

• We’re always happy to help before you purchase