Shipping Policy

Shipping policy

SMALLWARES SHIPPING

Shipping is calculated on checkout using Canada Post. For the territories, rural locations, and island locations, a custom shipping quote will be required.

Our Smallwares shipping policy does not apply to equipment. There are shipping charges for equipment, unless specifically noted on the equipment's product page.

Once your item has left our warehouse, we’ll send you tracking information.

EQUIPMENT SHIPPING — COURIER

Most pieces of equipment, sinks, and tables on our website will ship via courier. The cost for shipping will be calculated in the checkout process. Transit times vary depending on the item and your location. Please contact our Customer Support Team if you’d like to know how long it’ll take to get your item.

EQUIPMENT SHIPPING — FREIGHT

Freight shipping is for larger pieces of equipment that weigh over 75 pounds. Here are the most important things to know:

  • Items are shipped on a pallet on a freight truck
  • Items are delivered curbside and won't be brought into your establishment
  • A tailgate fee could apply if you don't have a forklift or loading dock
  • Deliveries require signature and are from Monday-Friday 8-5
  • Deliveries can arrive without notice
  • If you require an appointment, that needs be requested when ordering and there is an additional fee

DAMAGED ITEMS

If your item shows up as damaged, please refuse the shipment. Please report damage directly to the delivery person and clearly mark the bill of lading as damaged. Take photos of the damage! Then please report all damaged shipments to us at customer.service@densoncfe.com.

CUSTOM SHIPPING QUOTES

We are always happy to provide custom shipping quotes. If you feel your rate is too high, or if the checkout didn't calculate your shipping, we will gladly give you a customized shipping quote. Please contact us at customer.service@densoncfe.com for this.

INACCURATE SHIPPING RATES

Our website calculates shipping automatically in the checkout. In the rare event that an inaccurate shipping rate is provided in the checkout, we will resolve the discrepancy. This resolution may involve coming to an agreed upon price with you, or a cancellation of the order with a full refund.

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