Denson Return Policy

Return Policy

If you’re unsatisfied with any product purchased from www.densoncfe.com or any of our retail stores, and wish to return that product, ensure that:

  • The original invoice or packing slip accompanies all returns
  • Items are returned within 30 days of invoice date.
  • Items returned are unused and in original packaging.

Also note that:

  • Returns are for credit or exchange only and a minimum restocking fee of 25% will be applied.
  • For special order items, contact our customer service team and request a return, a restocking fee maybe required for your special ordered item. Please note that custom items are not eligible for return.
  • When shipping an exchanged item back to you, you, the customer, will incur the shipping charges.

 

How to process online return(s)

    1. Download and complete the following "Return merchandise Authorization (RMA)" form 
    2. Please email the RMA form to support@densoncfe.com
    3. Once your RMA request is processed, we will return your form with a return merchandise Authorization number via e-mail within 2 days

  1. Once you have received your RA number from our customer service team, please use the return shipping address below:

 

Denson Commercial Food Equipment Inc.
36 Myrtle Ave
Yorkton, SK  S3N 1P5
Canada

Within the packaging, please include a copy of the invoice / packing slip along with your RA number.

    1. Please note that the cost of returning an item is your responsibility.
    2. Once received, all items are inspected by our returns manager. Exchanges or credit will not be offered on any product returned to us in an unsuitable condition.

Defective / Warranty Items

  • Manufacturer’s warranty applies
  • If there is no manufacturer’s warranty, Denson Commercial Food Equipment Inc., will allow a 15 day warranty on defective equipment from date of purchase.

 

Store Locations:

Denson Commercial Food Equipment Inc.
36 Myrtle Ave
Yorkton, SK  S3N 1P5
Canada

Denson of Regina

1325 Halifax St
Regina, SK   S4R 1T9
Canada

Denson of Saskatoon

2404 Thayer Avenue
Saskatoon, SK   S7L 6B4
Canada